Carpet Repair

“Hedney has just finished his second service call to my apartment to re-fix the carpet adjacent to my ensuite.

He (and your company) have been prompt, friendly, professional and polite.  Excellent service and an excellent result.”

P Bolster

- P Bolster

Just wanted to let you know what an incredibly amazing job your business did cleaning our carpets in our work place and upholstery in late December 2015. Even the staff noticed the difference as soon as they walked back into the building, after our Christmas break.

Everything looks fresh and new again, Thank you also for fitting in with our workplace and doing this job at a time when no staff were in the building, Greatly appreciate the premium level of service, the professionalism, and the efficiency.

You will most definitely continue to be our carpet cleaner of choice.

- With thanks and kindness

I telephoned you some weeks ago regards to having my carpets cleaned. I was disappointed and upset to hear that Thor had left your Company, due to health reasons. However, I was as equally pleased with Sheldon who did a wonderful job. I am thrilled with the result.

Sheldon worked extremely hard and was a great help to me, moving items I found impossible to move myself. He was kind, considerate and worked consistently. I would like you to express my gratitude to him for the work he did.

I have lived on the Gold Coast for a few years now and, like so many other people, I have been disillusioned by the poor workmanship carried out by various companies.

It is of great pleasure to deal with a Company, such as PHJ Services, a Company that certainly provides a professional service.

I thank you so much.

- Marion Prescott

I just wanted to write and let you know that Chris (technician) who came out on Tuesday 27th September, at 11.30am did an outstanding job with my carpets.

I found him to be very polite, and very professional. He listened to my concerns (certain stains in the carpet) and did his best to remove those stubborn stains. My carpets were dry enough by late afternoon and they smelled beautiful. I am SO HAPPY with the results, and I highly recommend your company to anyone who asks who does my carpets.

Chris is definitely a hard worker, and I highly recommend him, and would definitely request him in the future.

I thought as the boss of your company you needed to know!! Well done!!

Thanks again!

- Linda Attard

I would just like to say how thrilled I am with the service from your company and in particular your technician, George Hatzi. George was friendly, professional and courteous from the moment he arrived. Having three small children running around, I was still in the middle of picking things up off the floor to make it clear for the clean.

George was most helpful and moved boxes and other items from the floor to help me. The carpets look cleaner than when we moved in! He has done a fantastic job. I cannot believe how great it all looks. I also enquired whether he could clean a child’s mattress which I thought was ruined. He promptly got me a quote and set about cleaning it. It has come up spotless – I am amazed.

I will be recommending your company to our property managers and will certainly use your services again. George Hatzi is a real credit to your organisation. I also think that your receptionist has an excellent telephone manner and gives a great first impression to your company.

- Abi Wright

Thank you so much for the great job your company did at my parents’ home at The Domain yesterday and also for attending so promptly. The home looked somewhat like a gruesome murder scene! In the morning and the job your company did was exceptional.

I have used your company for several years at our previous home and have always been very happy with your service and will continue to use (and recommend) you once we have purchased a new home.

Thank you.

- Liz Hemmings

I would like to take this opportunity to thank you for the steam cleaning that was conducted by your George Hatzi at our home.

George was very careful in the manner that he conducted the cleaning of the blinds and the steam cleaning of the carpet. I was very grateful for his attention to detail.

George was very helpful and was just lovely and did such a wonderful job of cleaning our electric blinds. They look like new blinds compared to the starting point.

Thanks again for all your help.

- Julie Edgar

I have always recommended PHJ Services and have used your services for as long as I can remember and will continue to do so. You have been extremely professional in all of your services and have been extremely helpful when I required advice regarding an insurance claim and also on newly installed carpet. I will be having the carpet cleaned within the next 6 weeks and will be on contact prior to arrange a date.

- Robert & Elizabeth Evans

Today I had your firm clean our carpets, as has been our custom for several years. I whould like to let you know that Brett, who completed the job today, did an absolutely thorough, outstanding job, the best ever. He moved everything to clean under, and missed nothing; the old carpet looks great. We really appreciate his efforts on our behalf.

- Kay Dawson

I would just like to praise Hedney for being very professional in his manner from the moment he arrived, which was 10 mins before he was due.

In my experience most services are late and very rarely do they bother to call you if they’re running late.

I was very stressed and Merrissa called me back in 5 mins and squeezed me in straight away. Hedney was a warm and friendly person with a professional approach. I received a call the next day to ask was I happy. I did call the same day to say how happy I was with the whole experience.

Your staff gave me the best customer service I have had in the last 7 years. I am so happy I found a company that exceeded my expectations as I have very high standards and I think when you are paying for a service you should get good service.

I had a washing machine overflow into my rumpus and home theatre rooms.

He takes a lot of pride in his job and you can see that he really cared about the wet damaged area going over it and spraying. I moved most things but he moved a lot too without asking. I hope the underlay dries out & no further damage but I know Hedney did the best that could be done in the circumstances.

He is a big asset to your company and I felt my $275 was well spent and my carpets have never looked so clean. I would definitely use your company again and again and would be happy to recommend it to others.

I believe it is important to let the owners of a business know when their employees are doing a good job as well as when they are not.

Please thank Hedney and Merrissa for their services.

- Madonna Delaney

It is good to be able to send a message to a person in charge of a business and congratulate him on the standard of his staff and the service supplied.

I have been using your firm to clean my carpets for some years now and have sent the occasional message regarding the good remark about your staff and a job well done. I have on other occasions requested the work be done again as it has been unsatisfactory. This is a normal event in any business and we all strive to get everything working well all the time.

On this occasion I have the greatest pleasure to say that you have got the combination right.

I requested carpet cleaning services for the 14 Dec 2012, appointment made for 10.30am. Right on time young man arrived at our door, well dressed in his PHJ uniform and a very clean and tidy appearance. He was exceptionally polite and friendly, introduced himself and checked the job over. Listening to any requests we had. He explained what he was going to do. There was no doubt in his words and he left us feeling that, “what he said, he would achieve.” This he did with by cleaning the carpet to a level that it has not been since new.

This young mans name is Hedney Okumoto and I would recommend him to anyone needing good service, good manners and a honest worker. Hedney is a wonderful advert for your business – congratulations! Don’t lose him.

Enjoy the rest of your day and thank you.

- Peter Judd

Just letting you know your man was here this morning as promised. The floor is sorted and is now great. The guy who was here was fantastic & a credit to your company.

- Phil Jarratt

We just had Hedney come to our property and clean our carpets. They look fantastic! I would like to book in every year. I previously had my carpet clean every year and they have never come up this good so thank you.

- Mr J

Our client has given the feedback that he was extremely impressed with the tradesman who was sent out to restore the carpet. Your trade really put the Insured at ease with his confident professionalism and care for the customer. I thought I would pass on the feedback.

- Hannah Bridgeman, Suncorp

Following glowing reports from residents of my retirement villages on the Gold Coast, I engaged PHJ Services for carpet cleaning in my own home. I found services provided by your technician, Hedney, exceptional. He was punctual, efficient, polite and helpful; all highly regarded attributes within the service industry. I will have no hesitation in recommending PHJ Services to others.


Lee finished last night. Mas I say that he was fantastic and so obliging. He was very organised and worked efficiently. The job I believe is excellent.

Thanks again for organising this.

- Neil Sproule

PHJ Services were both professional and friendly from the word go. From the initial phone call to the day of service PHJ staff strived to please me as a customer, I would like to thank both the lady in the office and the technician who had attended to my property, who may I add did a wonderful job.

- Trish

I am just writing to say thank you to you and the guy that did our carpet. It looks amazing, it has definitely improved the look of the office. He was here early which was great and got straight to work, he did such a great job. The yucky stains came out YAY!! Thank you again for the great job.

- Kirra Johns

I have Hedney here doing an amazing job. It is much bigger than I thought due to the age old stains.

I didn’t expect him to be able to get them out but he did.

Great worker.

- Katrina

Yesterday I phoned you to express our pleasure at the work done by one of your staff at our home. I fully understand that mostly people only contact a service provider with complaints but I also think that praise should also be given when deserved. We think one of your staff deserves being recognised for the excellent service he gave to us.

We have recently had Brett cleaning for us over two separate days and we would like to let you know just how much we appreciated the work that he did for us and the manner in which he went about his job. Brett is a great ambassador for your company and deserves praise for his work ethics and customer service skills.

You probably already know how valuable a team member he is with your company but please let him know that we contacted you to acknowledge his excellent work that he did for us this week.

- Neville and Tina Perrett

Although overseas at the time, from what I have been told by neighbours who were here on the day, PHJ did an amazing job of drying out our home and cleaning up. Very, very happy with the work. Thank you so much to all.

- Vicki & Rob

I’d like to thank your cleaner who came in this morning. He did a great job, moved some things he didn’t need and also cleaned behind the doors. Now that’s not always done! And did not leave the carpet to wet so job well done, thank you.

- Sandra King

I recently purchased a voucher for my carpet and today met with Hedney Yukumoto, who came to do this job. It is important to let you know how much I appreciated his work.

Hedney is a true professional, he was careful, courteous and demonstrated real attention to detail.

Living on the Gold Coast we often find companies who not only turn up late, but do not have the appropriate skill for the job they are employed to do.

Congratulations on sending someone who is extremely qualified and represents your company exceptionally well.

I am delighted with the finished product and can confidently recommend your services to others.

- Sharon Hempsey

First of all I would like to say how happy I am with the professional job your staff member did on my carpets this morning. He removed stains that I thought were impossible and it smells great too! I will most certainly recommend you to all my friends and family!

- Angilique

As you may know, Hedney and the crew did an amazing job cleaning up our house and cleaning, packing and putting an inventory together for our contents, and finished up yesterday. We can’t thank you all enough.

- Emma Jordan

I live in Canberra and arranged the carpet clean for my mother at St Andrews Aged Care at Tallebudgera. I don’t know the names of the two blokes who performed the job but I was there and we were very impressed with their professionalism.

- John

I’m writing this e-mail in order express my gratitude for the service I have received from PHJ in relation to the bed bug problem I have been experiencing for the last nearly 9 months. I’m truly grateful to you for listening and gaining an understanding and comprehension to what I was dealing with. That went a long way in putting my mind at ease that I had someone on my side to deal with my issue and clearly you passed that information to your technician. An enormous relief!

Brett, your technician. I spent 17 years in the military in the Royal Australian Engineers and Brett’s ability to read, listen and sum up a clients requirements to achieve the piece of mind again re-enforced the culture you clearly have going in your company. Values are very important to me. Brett displayed them all. Integrity, trust, respect and attention to detail. The small things add up. Listening to a client is one thing, understanding their needs is another. Brett understood what I needed to have piece of mind, exceptionally quickly, just by listening to me. Please pass on to Brett my sincerest and deepest gratitude for his work. I needed to know that what was done was nothing less than giving it 100%, Brett did this and then some. Attention to detail separates greatness from mediocrity.

Word of mouth is a powerful tool, please let your Boss know, you have my word and I’ll let it be known of the service provided from PHJ.

- David Needham

Aaron did a great job at removing a coffee stain from our white carpet in the showroom. Thank you!

- Letitia Maxwell

I am completely satisfied with the service we received by PHJ. From the first phone call to make a booking to the repair at our home.

I would highly recommend PHJ to others. This was our first time using PHJ

- Anita

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