Dear Manager,

I would like to commend you on the excellent service you have provided us over the last 2 weeks during the busy July school holidays.

I would especially like to thank Mike for his commitment to providing excellent quality and fast service. We have had several instances where we had a short window of time to clean carpets before guests arrived and Mike endeavoured to service our apartments as quickly and efficiently as possible. Mike is an exemplary employee and we thank him for the great work he did today in apartment 13A. His customer service skills and work ethic are outstanding.

Once again thank you for your quality service and assistance over the last 2 busy weeks.

Regards,

Jacqueline at 2nd Avenue Apartments