Dear Gary Bourke,

Further to my telephone conversation today, I wish to compliment your company on a fine, well mannered and obviously professional technician in Danny Kelly.

This is the second occasion I have met this capable, dedicated tradesperson and he is a fine example of what and how tradespeople should conduct themselves.

I think highly of him and wish him well in his future with your company.

The calibre of his work and manner is a credit to your Company and I now have full confidence in your Company as well, believe me.

With kind regards and best wishes to you all at PHJ.

Yours sincerely,

Cecil (B Ballard Jnr)